Being able to take responsibilities and actions is a requirement for the political character and job performance of cadres in the new era. It plays a key role in ensuring work effectiveness and governance efficiency in the context of handling public complaints and suggestions. This study conducted semi-structured interviews with 25 cadres in Beijing to extract the types of motivation and dimensions of behavior exhibited in the practices of “taking responsibilities and actions”. The results revealed that the motivations of cadres fell into five categories: pressure-driven, instrumental-driven, identification-based, mission-oriented, and immersive-oriented. These motivations formed a sequence of progressively increasing autonomy. The behaviors driven by these motivations encompassed four dimensions: work positioning, work style, work methods, and work innovation. Each dimension involved actions at two construal levels: high and low. Furthermore, as the motivations transitioned from controlled to autonomous, cadres exhibited a shift in their actions from low to high construal levels across all four behavioral dimensions. This study provides a refined understanding of motivation types and behavior dimensions related to “taking responsibilities and actions”, highlighting their interrelationship and offering valuable insights for the future cultivation and selection of cadres.

担当作为是对新时代干部政治品格与工作表现的要求,它对做好接诉即办工作同样意义重大。本研究通过对北京市25名干部进行半结构式访谈,提炼出干部在接诉即办中担当作为的动机类型和行为维度。结果显示,干部的动机分属于压力型、工具型、认同型、使命型和沉浸型五类,这些动机构成一个自主性依次增加的序列。其驱动的行为表现涵盖工作定位、工作风格、工作方法和工作创新四个维度,每个维度都涉及高低两个解释水平的行动。并且,随着动机从受控到自主,干部在四个行为维度上均呈现出从低解释水平向高解释水平行为的转换。本研究细化了对担当作为动机类型和行为表现的理解,揭示了二者的关联,对干部的培育和选拔工作具有启示意义。